Shipping Policy

Thank you for shopping at erstatte.com. We strive to provide you with a smooth and efficient delivery experience. Please review our shipping policy below:

1. Processing time

• Orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.
• You will receive a notification with tracking details once your order has been shipped.

2. Shipping methods & delivery time

• Delivery time varies depending on the selected country.
• Delivery times may vary depending on your location and external factors such as customs delays.

3. Shipping costs

• Shipping costs are calculated at checkout based on your location and selected shipping method.

4. International shipping

• We ship internationally; however, shipping times and costs may vary based on the destination.
• Customers are responsible for any customs duties, taxes, or additional fees imposed by their country.

5. Address accuracy

• Please ensure that your shipping address is correct before completing your order.
• We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

6. Lost or delayed shipments

• If your order is delayed beyond the estimated delivery time, please contact us for assistance.
• We are not responsible for lost packages due to incorrect addresses or carrier errors but will assist in resolving the issue.

   

Return Policy

We want you to be satisfied with your purchase. If you are not completely happy, you may return your order under the conditions below:

1. Return eligibility

• Items must be returned within 14 days of delivery.
• The product must be unused, in its original packaging, and in the same condition as received.
• Certain items, such as personalized products, final sale items, or perishable goods, are not eligible for return.

2. Return process

• To initiate a return, please contact our customer support at contact@erstatte.com with your order details.
• Once your return is approved, you will receive instructions on how to send back the product.

3. Return shipping costs

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received.
• We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

4. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days to the original payment method.
• Shipping fees are non-refundable.

5. Exchanges

• If you wish to exchange an item, please contact us. Exchanges are subject to product availability.

6. Damaged or incorrect items

• If you receive a damaged or incorrect item, please notify us within 7 days of delivery with photos as proof.
• We will arrange for a replacement or refund at no additional cost.

   

If you have any questions regarding our shipping or return policies, please contact us at contact@erstatte.com