1. Introduction
   Welcome to erstatte.com store (“we,” “our,” “us”). We value your privacy and are committed to protecting your personal data. This Privacy and Cookie Policy explains how we collect, use, and protect your information when you visit our website.
   
   

By accessing, browsing, or otherwise using the website, you confirm that you have read, understood, and fully agree to this Privacy and Cookie Policy. If you do not agree with any part of this policy, please do not use our services.

2. Information we collect
   We collect various types of information, including:

• Personal data: This includes your name, email address, phone number, shipping and billing addresses, payment details, and any other information you provide when placing an order or creating an account.
• Non-personal data: We collect technical details such as your IP address, browser type, device information, and usage statistics. This helps us improve our website’s functionality and user experience.
• Cookies and tracking data: We use cookies and similar technologies to track user interactions with our site, store user preferences, and enhance overall functionality. You can adjust your cookie settings at any time through your browser.

3. How we use your information
   We use the collected data for the following purposes:

• Order processing: Your information is used to process and fulfill purchases, including payment verification, order confirmation, and delivery arrangements.
• Customer support: We may use your contact details to provide customer service, resolve disputes, or answer inquiries.
• Marketing communications: If you opt-in, we may send you promotional emails about our products, services, and special offers. You can unsubscribe at any time.
• Website improvement: Non-personal data helps us analyze trends, monitor traffic, and enhance our website’s performance.
• Security measures: We use your data to detect and prevent fraudulent activities, unauthorized transactions, and breaches of our terms of service.

4. How we share your information
   We do not sell or rent your data to third parties. However, we may share it under the following circumstances:

• Payment processors: Your payment details are shared with third-party processors who facilitate secure transactions.
• Shipping and delivery services: We provide necessary details to courier services to ensure your order reaches you.
• Service providers: We collaborate with external providers who help maintain our website, IT infrastructure, and customer service operations.
• Legal compliance: If required by law, we may share your data with law enforcement authorities or regulatory bodies.

5. Cookies and tracking technologies
   Our website uses cookies to enhance user experience. We categorize cookies as follows:

• Essential cookies: Required for website functionality, such as login authentication and shopping cart management.
• Analytical cookies: These help us understand user behavior, monitor traffic, and improve our website.
• Marketing cookies: Used for personalized advertisements and promotional campaigns.
  
  

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

6. Data security
   Erstatte.com website employs advanced security measures to ensure your information is protected against unauthorized access, misuse, or loss.

• SSL encryption: We use Secure Sockets Layer (SSL) technology to encrypt payment details and sensitive data.
• Restricted access: Personal data is only accessible to authorized personnel who require it to perform their duties.
• Regular security audits: Our website undergoes routine security checks to identify and mitigate potential vulnerabilities.
  
  

Despite our efforts, no online transmission is completely secure. We encourage users to take precautions, such as choosing strong passwords and avoiding sharing login credentials.

7. Your rights
   Depending on your location, you may have the following rights regarding your data:

• Access and correction: You can request access to your data and request corrections if inaccuracies are found.
• Data deletion: You have the right to request deletion of your personal data, subject to legal obligations.
• Marketing preferences: You can opt out of marketing emails at any time by using the unsubscribe link.
• Objection to processing: In certain cases, you can restrict or object to the processing of your personal data.
  
  

To exercise your rights, contact us at contact@erstatte.com. We will respond to your request within a reasonable timeframe.

8. Changes to this policy
   We reserve the right to update this Privacy and Cookie Policy periodically. Any changes will be posted on this page with an updated revision date. Continued use of our services after updates signifies acceptance of the revised policy.
9. Contact us
   If you have any questions about this Privacy and Cookie Policy, please contact us at:

• Email: contact@erstatte.com 
  
  

Last updated: 06.02.2025